Terms & Conditions

Scheduling: When scheduling your appointments, we do require a credit card to be saved on file, however your card will NOT be charged until your service is complete. Under no circumstances will your credit card or any personal information be used other than for bookings, check-out, and for our protection, such as enforced no-show and cancellation policies.  


Cancellation Policy: Please give us a minimum of 24 hours notice if you need to cancel or reschedule your appointment. Text and e-mail reminders are implemented and sent out multiple times confirming/reminding you of your scheduled appointment time. Any service that has not been cancelled or rescheduled with at least a 24 hour notice will result in a 50% charge of your original service cost with the card that was used to schedule your service. No-shows may result in being banned from booking future services. (Charges for no-shows or late cancellations are NOT transferable, no exceptions!)


Pricing & Refunds: Under no circumstances will a refund be given for any service. All services & sales (including gift cards) are final, no exceptions. In the event you require a change in the service provided, please contact us within 72 hours after your appointment so we can make necessary adjustments to the services rendered, free of charge. 


Appointments: Please arrive on time on time to your scheduled service! Please allow some time for check-in and service preparation. If you will be arriving late to your scheduled appointment, please contact us as soon as possible. If you will be late, the length of your appointment time may be compromised if another guest is scheduled following your appointment. (No discounts will be applied, no exceptions.) In the event that your service is not performable due to the amount of time we have left in order to provide you with the expected outcome of your service, you will be subject to paying 50% of the total service cost and required to reschedule. (Payment is NOT transferable under any circumstances; clients will be required to pay the scheduled service cost at their next appointment.) 


For Your Protection: We are not responsible for loss or damage to any personal belongings. Also, in order to maintain a serene and relaxing environment, please silence your cell phones throughout your experience at Creekside Lash & Beauty Boutique, LLC. For saftey reasons, children are not allowed during your service under any circumstances.